FAQ

Common questions

We still come! We work in most weather conditions. If it's unsafe (ice, severe storms, etc.) we'll reschedule your visit as soon as possible and let you know.

Leave us a code, combo, or key instructions in your notes, or just leave the gate unlocked on service day. If we can't get in, we'll let you know and follow up to reschedule that visit.

Text or email us within 48 hours and we'll make it right — either an extra visit or a credit toward your next cleanup.

Yes — we bring everything: bags, scoopers, and we sanitize our tools between yards. You don't need to supply anything.

No contracts, ever. You're on a month-to-month plan and only pay for the service you're actually getting.

Just text or email us — no cancellation fee, no hoops to jump through.

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